Clempton Custom Timber Storage Bed Frame

This policy is effective from 09/03/2015.

Each customer is eligible for 1 exchange for replacement within the 100 day qualifying period.

The 100-day trial period begins on the day you take possession of your mattress.

Trial replacement guarantee is void if product is altered, broken, odorous, severely damaged or soiled.

The 100-day trial does not cover exchanges between sizes.

Customer must have slept on mattress for a minimum of 14 days (to allow appropriate adjusting period).

Product may be exchanged for any mattress of equal or greater value. If greater, customer must pay the difference to the value of the new mattress.

An exchange fee of $80 PLUS collection AND delivery fees must be settled before the replacement can be delivered.

Delivery and Freight fees are non-refundable and the customer is responsible for any further costs involved in the removal and replacement of the mattress to and from the Bedworks store.

While on trial, the original packaging of the mattress must be retained so that our delivery team can use it when collecting and replacing your purchase.