100-day trial : The Bedworks Comfort Guarantee
The Bedworks comfort guarantee is a 100-day trial period, allowing you to test out your new mattress in the comfort of your own home. Here at Bedworks your comfort and convenience are our top priority and this trial period is our way of ensuring you're completely satisfied with your product.
If you're still not 100% certain about your choice, simply send it back for a replacement. We will arrange a replacement mattress of your choice to be delivered by our wonderful delivery team who will also collect, pack and remove the original mattress*. It's that easy! Please send us an email with all your details to [email protected]
Terms and conditions
This policy is effective from 09/03/2015.
- Each customer is eligible for 1 exchange for replacement within the 100 day qualifying period.
- The 100-day trial period begins on the day you take possession of your mattress.
- Trial replacement guarantee is void if the product is altered, broken, odorous, severely damaged or soiled.
- The 100-day trial does not cover exchanges between sizes.
- Customer must have slept on mattress for a minimum of 14 days (to allow appropriate adjusting period).
- Product may be exchanged for any mattress of equal or greater value. If greater, the customer must pay the difference to the value of the new mattress.
The following fees must be settled before the replacement can be delivered:
- An exchange fee of $500
- Mattress Pick-up Fee.
- Replacement Mattress Delivery Fee.
- Delivery and Freight fees are non-refundable and the customer is responsible for any further costs involved in the removal and replacement of the mattress to and from the Bedworks store.
- While on trial, the original packaging of the mattress must be retained so that our delivery team can use it when collecting and replacing your purchase.
- This guarantee is only valid for the mattress and does not extend to the bed base or any other purchased product.
- Requests for exchange must be accompanied by a Bedworks receipt as proof of purchase.
- All exchanges and cancellations are subject to Bedworks approval. Bedworks reserves the right to withdraw this offer without notice.
- This guarantee is excluded for king, super king, special size mattresses, Sealy, Magniflex & Reverie brands.
- 100-Day Comfort Guarantee policy does not apply to interstate orders.
- The 100-Day Comfort Guarantee policy is valid to New South Wales (NSW) orders only.
- **At this current stage and due to unforeseen circumstances surrounding COVID-19, Bedworks is unable to provide old mattress/bedframe pick-up or take-away delivery services until further notice. While we are still able to complete exchanges, we have, however, had to increase our fee to $500 for each exchange request in order to cover the cost of safety precautions for our delivery team. This charge goes towards the replacement service that our employees undertake to ensure their safety while providing you with the service. We are extremely sorry for any inconvenience this may have caused.
Thank you for your understanding.